An enterprise-grade AI agent that resolves employee IT requests from your approved knowledge, opens tickets under human-approval controls, and tracks them — inside Microsoft Teams. Built on Azure & Microsoft 365 for reliability, governance, and regulated environments. Want one for your organization? Let's build it.
Typical outcomes for agentic IT support — every conversation is measured on a live dashboard, so the value is visible and accountable.
Routine, repeatable IT requests handled with no human needed.
Repetitive tickets removed so staff focus on complex cases.
Instant help any hour, vs. hours of queue time.
Deflection and automation cut the cost of every resolution.
Measured, not assumed. Resolution, deflection, hours saved, and employee satisfaction are tracked in a live dashboard — giving leadership a clear, auditable view of ROI and where to keep improving.
Employees just describe the problem. The agent handles the rest in one conversation.
Resolves common IT issues instantly using your company's own approved help articles — so employees get unblocked in seconds.
When an issue needs a human, it raises the support ticket automatically and confirms the ticket number on the spot.
Shows employees their recent tickets and status whenever they ask — no portal to log into, no chasing updates.
No menus, no forms. The agent understands what the employee is asking and takes the right step — answer, ticket, or status — all in one chat.
Same login, same security, no new app to learn — and your data never leaves Microsoft 365. Built entirely on tools you already own and trust.
For the technical reader: built on Azure & Microsoft 365, the agent connects securely to your ITSM system (here, ServiceNow) to read help articles, open tickets, and recognize each user. It is governed end to end and promoted through dev, testing, and production for reliable, controlled releases.
Built for regulated environments, with the controls security and compliance teams expect.
Microsoft Entra sign-in with role-based access — every user sees only their own data.
Sensitive actions run under human approval, so people stay in control of what the agent does.
Runs inside your Azure & Microsoft 365 tenant — data residency, governance, and a full audit trail.
No made-up answers. It replies only from your approved knowledge — no web search, no guessing — so every answer is reliable and traceable to a source, as regulated environments require.
This is one of several real-world AI builds. See the full portfolio — and what could be built for you.
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