An enterprise IT support agent that troubleshoots from your knowledge base, files structured tickets automatically, and tracks them in real time — no portal, no waiting.
The agent understands your request and handles it in one conversation.
Answers your IT question using the company's approved knowledge base — with the source, so every answer is trustworthy.
If it can't fix the issue, it opens a support ticket for you automatically and hands back the ticket number on the spot.
Shows you your most recent support tickets whenever you ask — no portal, no digging.
No menus to click through. The AI reads what you're asking and routes you to the right step — answer, ticket, or status — all in one chat.
Same login, same security, same trusted environment — no new app to learn, and company data stays inside Microsoft 365. Every layer is built on the Microsoft stack.
The agent connects securely to ServiceNow to read knowledge articles, create tickets, and recognize the user — for anyone who wants the technical view.
Only authorized employees can use it, signed in with their existing Microsoft work account.
Access is controlled by role, and each person only ever sees their own tickets.
No guessing. The agent only answers from approved knowledge articles — no web search, no made-up advice — so every answer is trustworthy and traceable to a source.
Every conversation is measured and shown on a live dashboard, so the value is real and visible.
Why measure? It proves how much time and money the agent saves, shows where the knowledge base has gaps, and creates a feedback loop to keep making it better.
Issues solved by the agent.
Tickets avoided via KB grounding.
Time recovered vs. manual logging.
Session · retrieval · resolution · ticketing.
Everything is packaged together and tested at each stage before it goes live in Teams.
Topics, the Agent Flow, AI Builder prompt, diagrams, and setup — all in the repository.
This is one of several end-to-end AI agent builds. See the rest of the portfolio.
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